Question I see that PingPlotter Pro shows a 'Jttr' (short for Jitter) column and graph. What is that used for? Solution Jitter is the amount of variation in latency/response time, in milliseconds. Reliable connections consistently report... Read More

Question PingPlotter Pro now has an 'MOS' column and alert. How is MOS calculated in PingPlotter? Solution MOS (mean opinion score) is a voice call quality metric. It is used by the VoIP industry to put a number on voice quality. In... Read More

Question Is there any way to set up PingPlotter Pro to start tracing at a certain time during the day (7:00 am, say) and stop tracing later (22:00 / 10:00 pm)? Solution PingPlotter Pro does not have a scheduler built in, but you can use the Windows... Read More

QuestionI have multiple network cards on my computer. Is there any way to target one specific interface using PingPlotter (or maybe different ones when tracing to different targets)?SolutionThe answer to this is 'Kind of'. Some of our packet types... Read More

Question What is the best way to report on data that's been collected by PingPlotter Standard or PingPlotter Pro? Solution PingPlotter Pro can collect a lot of data, and you might want to report on data you've collected over time (see... Read More

Question I'm using PingPlotter Pro as a service under Windows 2003. When I log out and log back in, I have to reload everything. Also, my settings aren't saved correctly after a reboot. How can I fix this? Solution First, make sure you&... Read More

QuestionWhen I start PingPlotter Pro, I'm getting a 'Alert Condition - MOS: The requested object is not found : WScriptScriptFullNameWSH' error. How do I solve this?SolutionNote: This knowledgebase article only applies to Kaspersky version 6.0. The... Read More

Question I'm trying to get the PingPlotter Pro Web Interface to work with IIS, and I'm getting this error: 'The call to Server.CreateObject failed while checking permissions. Access is denied to this object'. What do I do fix... Read More

Question I'm trying to run PingPlotter Pro as a service under Windows 2008. It seems to start OK, but I can't see it running. How do I access it? Solution PingPlotter Pro uses the Interactive Service capabilities of Windows,... Read More