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Welcome to the Nessoft Support Center!

January 8th, 2010 - we're in the midst of upgrading our support system to the latest version. The support center you're currently looking at is hooked up to the old one, so please use this in a read-only manner right now!

Submitting a new ticket to any of our sales, support or info email addresses (or through the online interface here) should confirm back to you immediately via email. If you don't receive an email confirmation, then it's pretty likely you won't get our response, either. If this happens, check and make sure your spam filters aren't blocking us. If you suspect we might not be able to email you, it might be a good idea to submit your question on our support forums instead.



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What's "Normal" for latency and packet loss? 20221
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Socket error 10060 when testing an alert 18517
Packet loss or latency at intermediate hops. 17620
Socket error 11004 when testing an alert 10814
All intermediate hops show 100% packet loss 8407
How is MOS calculated in PingPlotter Pro? 7741
All hops show 100% packet loss 7178
Destination Unreachable 7090
Generating an SNMP Trap from PingPlotter or MultiPing 6979

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