Question I bought a license for PingPlotter 2.51 (or some other 2.x version) last year. Do I get a free upgrade to PingPlotter Pro? Solution Summary PingPlotter Standard licenses do not work with PingPlotter Pro. We do have a special offer for you,... Read More

Question Our corporate accounting department only pays via wire transfers. Can we pay that way, and what is your bank account information? Solution We can certainly accept wire transfers. Our wire transfer payments are processed through a... Read More

Question Do you have volume license discounts or site licenses for PingPlotter and MultiPing? Solution Yes, we do. Please check our pricing schedule at http://www.nessoft.com/pricingschedule.html for quantity and site license pricing for PingPlotter... Read More

Question I've lost my license key. Is there any way I can recover it? Solution The easiest way to get your license key (Registration Code) is to go to our support page, and find the form there for re-requesting your license key. As long as... Read More

Question What is the cost of upgrading to the latest version of PingPlotter or MultiPing? Solution First, licenses are perpetual.  Once you own a license, it does not "expire". Upgrades are free through the lifecycle of a major... Read More

Question I've just purchased a license key, but I'd rather have the company name on that key rather than my name. What should I do? Solution Although we show a recommended user name on your license key (based on the information entered... Read More

Question My company policy does not allow me to purchase online. Do you accept telephone orders? Answer Absolutely! You're not alone on the "no credit cards online" policy. To order via telephone, via our payment processor,... Read More

Question I keep getting the error message 'You need to enter a user name and license key.' SolutionMultiPing, PingPlotter Standard and PingPlotter Pro all use license 'reminder' dialogs to encourage you to purchase a license. ... Read More

Question I'm getting an 'Invalid license key' error. SolutionEvaluation versions of PingPlotter Standard, Pro and MultiPing all have licensing encouragement after a period of time. This reminder usually has two buttons - 'Enter... Read More

Question We need a W9 to pay you.  Do you have one available? Solution Absolutely.  If you have an invoice from Nessoft, LLC that you've already paid (usually by check) or need to pay, you can find a copy of our W9 right here.... Read More