QuestionDo MultiPing and PingPlotter work with Windows 7 and Windows 2008?SolutionIn general, MultiPing 2.10.2, PingPlotter Standard 3.30.4s and PingPlotter Pro 3.30.4p all work well under Windows 7, Windows 2008 (and Vista), but there are some... Read More

Question What's the Export Controls Classification Number (ECCN) for the PingPlotter and MultiPing? SolutionAll versions and editions of PingPlotter and MultiPing fall under the ECCN of EAR99. Read More

Question I have been trying download the product and I consistently get a 'Could not initialize installation. File size expected=(some number), size returned=(some other number)' or some other similar message when I try to install.... Read More

Question Wow! I can't get enough of this traceroute and ping business. My mind hungers for more knowledge. Got any web links where I can read up? Solution Sure thing. We've got a few links at the bottom of our table of contents for the... Read More

Question I use a piece of software that automatically connects to an online service, but it doesn't ask me for an address or tell me which one it is connecting to. How can I determine the address of that server so I can PING/TRACE to it?... Read More

Question Do you have a support message board? Is it only available to registered users? Solution We sure do. Our support boards are freely available to everyone - you can access them at http://www.nessoft.com/forums. Although we'd like to think... Read More

QuestionI think my cable modem (or cable line) is bad. What's the best address to ping or trace?SolutionThe best address to use for troubleshooting is a target that is exhibiting problems when using other (not just PingPlotter) applications. If you... Read More

QuestionI've emailed support@pingplotter.com, but I've not gotten a response. Are you ignoring me?SolutionWe occasionally get complaints from people who have sent us emails and we've responded to them, but they never get that reply (or, sometimes,... Read More